Professional Positions

Open Professional Positions

Member Services Coordinator

Function

Position is responsible for all duties relating to member and facility services at the CRCE operation.

Organizational Relationship

The Member Services Coordinator reports to the Assistant Director of Member Services who, in turn, reports to an Associate Director. The Associate Director reports to the Director of Campus Recreation.

Duties and Responsibilities

Performs daily supervisory duties of the Member Services area at CRCE Facility.
Assist and support the Member Services and Facility student staff at CRCE Facility.
Participate in the training and evaluation of facility management staff.
Lead the Customer Service Team at CRCE in Division-wide registration cycles.
Handle all Member Services issues relating to visitor passes, agreement files, equipment rentals, ordering of new equipment, concessions, locker rental agreements/tracking, and more.
Execute quarterly database audits and monthly membership activation audits.
Complete monthly and bi-weekly payroll deduction processes including the entering of deductions and the auditing of deductions taken.
Resolve issues between patrons and follow-up with problematic patrons or issues occurring in the CRCE Facility in a timely manner.
Support the Financial Operations team, when necessary, and get change to support the CRCE operation.
Assist Division with Special Events as needed.
Provide assistance to the administrative staff as needed.
Perform other duties as assigned.

Qualifications

We are looking for candidates who are organized and have strong leadership and management capabilities. Candidates must be assertive, adaptable and comfortable working with students on a daily basis. Bachelor’s required. Someone with related experience in Customer Service is also preferred.

Salary

Commensurate with experience and other qualifications.

Rank/Tenure

This is a 12-month full-time academic professional position and has no association with rank or tenure.

Starting Date

August 4, 2008 (negotiable)

Application

To ensure full consideration, please send application materials on or before July 2, 2008. Application materials must include a letter of application with resume including an email address, as well as names and addresses of three professional references should candidates become one of the finalists for the position. Applications should be sent to:

Heather Horn, Human Resources
Division of Campus Recreation
University of Illinois
201 East Peabody Drive
Champaign, IL 61820
Telephone: (217) 333-0989
Fax: (217) 244-4004
E-Mail: hwilson@illinois.edu

The University of Illinois is an Affirmative Action Equal Opportunity Employer.

Campus Recreation A Place For Everyone. University of Illinois at Urbana-Champaign Student Affairs
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Programs Aquatics Club Sports Group Fitness Intramural Activities Personal Training Outdoor Adventures Ice Skating Special Events Employment Part-Time Grad/Intern Professional Contact Students Michael Danielson (217) 333-4066 Grad/Intern/Professional Heather Horn (217) 333-0989 Campus Recreation ARC, Suite 1430 201 East Peabody Drive Champaign, IL 61820 (217) 333-3806 campusrec@illinois.edu	Professional Positions Open Professional Positions Member Services Coordinator Function Position is responsible for all duties relating to member and facility services at the CRCE operation. Organizational Relationship The Member Services Coordinator reports to the Assistant Director of Member Services who, in turn, reports to an Associate Director. The Associate Director reports to the Director of Campus Recreation. Duties and Responsibilities Performs daily supervisory duties of the Member Services area at CRCE Facility. Assist and support the Member Services and Facility student staff at CRCE Facility. Participate in the training and evaluation of facility management staff. Lead the Customer Service Team at CRCE in Division-wide registration cycles. Handle all Member Services issues relating to visitor passes, agreement files, equipment rentals, ordering of new equipment, concessions, locker rental agreements/tracking, and more. Execute quarterly database audits and monthly membership activation audits. Complete monthly and bi-weekly payroll deduction processes including the entering of deductions and the auditing of deductions taken. Resolve issues between patrons and follow-up with problematic patrons or issues occurring in the CRCE Facility in a timely manner. Support the Financial Operations team, when necessary, and get change to support the CRCE operation. Assist Division with Special Events as needed. Provide assistance to the administrative staff as needed. Perform other duties as assigned. Qualifications We are looking for candidates who are organized and have strong leadership and management capabilities. Candidates must be assertive, adaptable and comfortable working with students on a daily basis. Bachelor’s required. Someone with related experience in Customer Service is also preferred. Salary Commensurate with experience and other qualifications. Rank/Tenure This is a 12-month full-time academic professional position and has no association with rank or tenure. Starting Date August 4, 2008 (negotiable) Application To ensure full consideration, please send application materials on or before July 2, 2008. Application materials must include a letter of application with resume including an email address, as well as names and addresses of three professional references should candidates become one of the finalists for the position. Applications should be sent to: Heather Horn, Human Resources Division of Campus Recreation University of Illinois 201 East Peabody Drive Champaign, IL 61820 Telephone: (217) 333-0989 Fax: (217) 244-4004 E-Mail: hwilson@illinois.edu The University of Illinois is an Affirmative Action Equal Opportunity Employer.

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